Policies and Procedures


Website Guides

FAQs on website can be found here.


FAQs

Here are some frequently asked questions to help you find the information you would like to see:

What is my ClubBuzz account?

This is an online account where you can manage your personal details that the Hockey Club requires to maintain your registration. It will include all contact details as well as emergency contacts and all members will have a personal financial account. All charges, eg membership subscriptions and match fees will be made to this account. We strongly encourage a Direct Debit is set up via your account to ensure regular and timely payment.

Why set up a Direct Debit?

By setting up a direct debit, you will assist the club administration teams by ensuring timely payment of any fees you incur. This will also ensure that you do not accrue a large outstanding bill.

How do I set up my Direct Debit?

Once registered and logged in, click on the ‘My Account’ tab. On the next page click on the blue ‘Edit settings’ button on the right hand side of the screen. The next page will give you the option to input Direct Debit information, complete all information boxes and save.

How do I know what I’ve been charged for?

ClubBuzz and your online account provides an itemised list of what you are being charged on a monthly invoice. The specifics of each match (if match fee) or other charges will be detailed for clarity.

What if I’ve been charged incorrectly?

Please raise any discrepancies in the fees charged to the treasurer or a membership administrator who will happily follow up the issue. If you have been charged incorrectly, it is possible to issue credits to your account to rectify the situation.

If I register, what am I committing too?

The purpose of you registering / re-registering in ClubBuzz is for you to primarily signal your intent to join / re-join the club in September. This club will then reserve a membership place for you. Should your circumstances change from registering to the beginning of the season then we can amend your status. This is most important in the junior membership where we look to offer out places to new members as spaces become available.

I have forgotten my username/password and cannot log in. Can you reset this?

The Web Officer does not have access to usernames or passwords, so it is vital you keep these memorable and safe. Resetting passwords and getting username reminders can be manually managed through the Log In screen of the website.

Password – To reset your password, on the Log In page click Forgotten Password and it will send an automated email to the email address linked to the account.

Username – To get a username reminder, on the Log In page click Forgotten Password and on the next screen click Get a Username Reminder. This will send an automated email to the email address linked to the account.